Shipping and Returns

All online orders placed by 12:00 (GMT) Monday to Friday will be shipped within 24 hours. Orders placed over the weekend will be shipped on Mondays.

Royal Mail:

G.0 uses various Royal Mail services to ship orders: Standard or Expedited for UK mainland and Standard or Tracked for overseas. For any queries about the delivery status of your order, delays or returns please contact help@generation-zero.com

Packaging:

G.0 considers every function of the company as an opportunity to support and execute environmentally friendly methods and materials. This also includes minimal and ecological packaging. You can expect paper tape, cardboard boxes and recycled materials, to contain or/and protect your products.

UNITED KINGDOM

ROYAL MAIL 48 - £2.99 
Free on orders over £45.00. 

Standard UK shipping, 2-3 days service by Royal Mail. This service is available on any order value including Highlands, Northern Ireland and Channel Islands.

ROYAL MAIL 24 - £3.99
A faster 24 hours service by Royal Mail available on any order value including Highlands, Northern Ireland and Channel Islands.

EUROPE

INTERNATIONAL TRACKED - £8.99
Please allow 5-7 working days for delivery.

WORLDWIDE - £14.99

We now ship worldwide although we would always urge you to shop close to home if possible to support your local economy and reduce carbon emissions.

Note Royal Mail do not provide tracking outside of the UK so we are unable to accept responsibility for lost parcels outside of Europe.  

Returns

Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.

As long as your product is unopened you can return your item within 14 days. Unfortunately, we aren't able to exchange items.